Customer FAQ’s

What is the benefit of going solar?

Who doesn’t want a new lower and locked in power bill? By going solar, you start saving immediately by producing your own power. This means you no longer are a slave to the expensive, increasing rates from your utility company. Solar energy is cheaper and more efficient than electricity you currently buy from the utility company.

How does net metering work?

As soon as you flip the switch, you begin producing your own power. Any excess power your home doesn’t use will be sent back to your utility company. Your electric meter will run backwards. You will feed excess energy to the utility company during the day and then receive it back during the nighttime, at no cost.

Can I store excess energy?

Excess energy produced by your solar panels during the day is sent to the utility grid. You receive the power back at night after the sun has gone down. EMPWR is also very excited to offer battery options for customers who would like to store some of their own energy as well.

Do solar panels require a lot of maintenance?

Solar panels require very little maintenance. You don’t even have to wash your panels. Normally natural patterns of wind and rainfall will do most of the work. Each customer also receives a 25 year manufacturer warranty and production guarantee, as well as an industry leading 10 year workmanship warranty.

What happens if the power goes out?

If the power goes out in your area, systems tied to the grid go out as well. It’s not safe to send power into the grid when workers are attempting to fix a power outage problem. Adding a home battery can give you a limited amount of power to specific items within your home.

Will I have one power bill?

You will receive one bill from your utility company and you will receive one bill for your solar panels. Your new combined bill to be much less than you’re currently paying for your energy.

What if I move?

Solar is meant to be an easy solution for your family or even the next homeowner. You can either pay off the system when you sell your home, or you can transfer the system to the new homeowner.

Can I add more panels later?

Yes. As long as there is enough additional roof space for more panels. Simply contact EMPWR Solar at any time and we will guide you through the process.

Will solar panels affect the value of my home?

Studies have shown that installing solar panels immediately adds value to your home and can help it sell faster. Don’t take our word for it, read about it in this New York Times Article here.

What are solar tax credits?

All of our customers qualify for the 30% U.S. federal tax credit (it’s technically called the Investment Tax Credit). Claiming your tax credit may feel confusing at first, but don’t worry, we have all the information you need.CLICK HERE to visit our Tax Credit/Incentives Page. Additional rebates and incentives may also be available depending on the state and utility company you live in.

How can I go solar for ZERO out-of-pocket?

Let one of our solar specialists show you how to take advantage of the federal solar tax credit, as well as any additional incentives to make sure you can realize the long-term energy savings with zero money out of your own pocket. Simply head over to our Get Started section of this site and take the quiz to see if you qualify.

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